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“OTB - ABTA registered but companies they use might not be”

Written on: 14/02/2013 by ScottG1976 (1 review written)

We had to complain to On The Beach regarding our hotel. They said they would need to check with the 3rd party company Eurorooms that they booked through.

When we booked the On The Beach website described our hotel as "This big modern hotel". Eurorooms stated their web site didn't so hotel wasn't mis-sold.

After several months of emailing and sending letters I finally went to ABTA. ABTA have said that while On The Beach are ABTA registered, Eurorooms are not so there is nothing they can do. I would need to seek legal advice to pursue the matter further.

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