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Written on: 12/02/2013

Visited Feb 2013

I visited Millicents today after recieving a pamper package for christmas both me and my partner recieved a groupon deal for 2 treatements, we opted for full body massage and facials. First booking the appointment was a nightmare, we had unitl end of feb to use it and most dates we suggested wernt available and when we did get a date they called back a week later asking us to change it????

On arrival they have a new shop-2 doors from the old one and lucky us, it was its first day. NO hot running water...??? The beauty room was freezing, honestly outside was warmer. I shivered all through my massage. The beauty therapist couldnt apologise more and you could tell she wasnt impressed with the situation, poor girl, she was frozen too!. She applied a towel onto a radiator for me to try to warm me up and eventually found a small heat lamp. After my massage she offered me a opportunity to rebook for my partners treatment but to be fair we were there and i didnt want the hassle of the rude man on the phone calling back to change appointments again.

Management didnt really seem to be bothered from what i can tell she just sat on her computer while we froze and didnt ever apologise as we left! Just glad i didnt opt for a wash and blow dry as my treatment!

Will NOT be visiting again under ANY circumstances.

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