Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Outages, poor service, terrible customer service”

Written on: 11/02/2013

Have been using them for 10+ years

At first the service was good. I had no need to contact support during the first 9 years and I was happy.
Then about a year ago, I started to have problems that required me to contact support.
The response was slow and unhelpful. There have been multiple service outages which usually takes them a long time to fix and then offer no explanation or apology.

Have been hit with another outage on Friday and I've been 3 days without email. When I can get a response I've been fobbed off with lame excuses.

I can accept that every organisation has the odd technical blip, what I can't accept is that they pay lip service to customer service and in reality treat their customers like something they trod in.

What's worse is that I used to recommend them to my customers, they must have had dozens of referrals out of me over the years.

I will be leaving them today and not only will I not recommend them to anyone else going forwards, but I will suggest to anyone using them that they consider moving elsewhere.

These people will only understand how atrocious their service is if you vote with your feet.

Was this review helpful? 0 0