Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.



Written on: 02/02/2013 by disgruntledexuser (1 review written)

Cancelled the hosting, moved the domain, all seemed well having used them for four years, then six months later received letters from CCI demanding money.
It would appear they have been trying to debit an old credit card under some continuous payment authority that I was not even aware of. I narrowly escaped having my money plundered.
No correspondence and scant information except when chasing you for money you do not even owe.

The following was printed in the guardian 14/12/12, note the part about online fraudsters, it may help others being sent threat letters .

The Office of Fair Trading has warned companies that use continuous payment authorities (CPAs) to automatically renew contracts that they need to start treating customers more equitably or face a crackdown on the issue.

Following years of complaints from consumers who have found gym, roadside recovery or other contracts automatically renewed without their permission or knowledge, the OFT says it has "fired a warning shot across the bows" of organisations using these automatic renewal payments that they need to stop abusing the system.

CPAs allow a business to take a series of payments using a customer's debit card or credit card without having to seek express authorisation. They are mostly used to collect renewal payments for insurance policies, gym memberships, online dating, mobile and broadband services and magazine subscriptions. The OFT says firms will no longer be able to automatically sign customers up to a CPA unless they have been made aware of what they are agreeing to and that their cancellation rights have been explained.

To this end, the OFT has contacted 24 businesses to "help ensure their websites comply with the principles".

The AA has been one the major users of CPAs. Customers would buy annual breakdown recovery, but find that unbeknownst to them it was automatically renewed at the end of the year, whether they had agreed to it or not. The AA has generally refunded customers who complained, but others have been less forthcoming.

Continuous payments have also become a favourite of online fraudsters because, unlike direct debits, they are notoriously difficult to stop. Several banks and card providers have erroneously told customers that only the company collecting the money can stop a CPA. The Financial Ombudsman Service put out a note this week making it clear that banks can and should stop the if requested by their customer.

Jason Freeman, of the OFT's goods and consumer group, says: "Continuous payment authorities, used properly, provide convenience for consumers and clarity about their commitments. However, businesses must make clear to customers what they're signing up for, when payments will be taken and how they can cancel. Where they do not, businesses face the risk of enforcement action."

Was this review helpful? 0 0