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“Appalling Support Service”

Written on: 28/01/2013 by earthlyideas (2 reviews written)

Sadly, having used Heart Internet for a few years, their true nature came to light when our dedicated server crashed. Their support ticket service is awful, because they only answer when they can be bothered. They would tell me things would be sorted within an hour, and half a day later I'd still be waiting. Eventually they admitted they couldn't make it work. You can't talk to anyone to get answers and understand how long problems might take to fix.

Heart have very good sales people who work very hard to get you on board, but sadly their support service is far from good. For me, as a webmaster, the support is vital and we have now cancelled our Dedicated Server and would definitely not recommend their service to anyone.

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