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“Buyer Beware”

Written on: 23/01/2013 by bobkatgifts (1 review written)

I have encountered a lot of online companies that have less than stellar customer service. However, Wholesale Trains takes 'customer beware' to a whole new level. They absolutely refuse to tell you what your shipping charges are in advance of/or while placing an order. When you receive a confirmation of shipping - the costs are totally in the ozone. I called customer service within an hour of getting a shipping notice. There response attitude was than terrible. The box was still in their building and they were VERY adamant about my paying their exorbitant shipping charge or an equally exorbitant 're-stocking' fee. I cancelled the order and will have my credit card company dispute their charges. After reading dozens of scathing reviews on this company across many web sites, I must conclude that this is their normal way of doing business. Buyer Beware !!

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