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“Terrible machine terrible customer service”

written by on 21/01/2013

Bought this dishwasher machine a few years back, I had problems within the first year with the circuit board which they replaced. Just over a year later ( 1 week) same problem circuit board burning out. Hotpoint claim their replacement parts are guaranteed a year and they will replace faulty parts free of charge if the same problem occurs.
First person at call centre said that as its over the year I would have to pay £80 for the engineer to call out. After my insistence she agreed as it was the same fault again I would get the money refunded once the engineer confirmed this.
Paid the money engineer replaced circuit board and I contacted them to arranged refund. Next woman I spoke to claimed I was not entitled to refund as it was a different part within the circuit board which caused the breakdown.
Utter rubbish both occasions overheating caused circuit board fault. So I was out of pocket and for a machine under 2 years old.
I would never buy a Hotpoint product again and as others have highlighted this problem its obvious Hotpoint do not care about their customers