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“Great Customer Service”

Written on: 15/01/2013 by Customer111111 (1 review written)

I ordered an Antler cabin bag from luggage superstore a couple of years ago. It was at a good price at the time, pretty competitive. I found the site easy to use. It arrived promptly and served me well, I travel most weeks of the year and rarely check the bag in. Recently the handle started to work loose and finally broke. I sent it back to luggage superstore with a copy of my original order (printed out from the site after logging in)and an explanatory note with the request that they take this up with Antler under the guarantee that came with the bag. I was delighted that they did this and Antler arranged to replace the bag with a new one. I actually had little faith in getting this resolved but thought I would give it a go anyhow. The whole thing was done and dusted in a couple of weeks. Thank you luggage superstore!

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