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“Best Customer Service Ever!”

Written on: 14/01/2013

The Pretavoir team, especially Arran, were amazing to deal with.
I normally hate having to phone up with questions, but the people at Pretavoir are so diligent that it really was no headache at all.

The online selection they have is immense! I was looking for a specific style/colour of Oliver Peoples frames which were coming to the end of their season, impossible to find in any optical stores, but Pretavoir had them!

As if this wasn't enough, Pretavoir had the best customer service of any place I have ever dealt with. Which was lucky as I had some complicated requests; ordering from overseas and needing some extra forms to be filled in for my health insurance. I phoned them up the day after Christmas and they were so polite and helpful.

As I couldn't get hold of any frames to sample they were able to give me good descriptions over the phone and help me make the arduous decision of choosing some frames.

Also the free next day delivery took my mind of worrying about an expensive purchase getting lost in the post.

I actually look forward to using them again!

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