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“Poor customer service.”

Written on: 13/01/2013 by Fairdealforshoppers (1 review written)

Prodirect fine if all is well with product but if item is faulty they don't want to know. Bought pair of boots £150. After one hours use colour came off and right boot showed signs of splitting at front. Sent straight backand asked to exchange for different model or refund. Told that boots not suitable for astro and it was son's own fault that boots worn this way after one hour. Info on website only stated that boots ideal for use on firm natural surface (which was in small print) did not say not suitable for astro. Boots had moulded studs which are generally worn on 3G astro. Son at football academy for 7years have bought approx 30 pairs of boots in that time, All the ones with moulded studs have been for use on astro and grass and never had a pair that have worn in this way after one hour. Prodirect said boots advertised as FG which meant not suitable for astro. Boots not advertised as FG on website (others in range were but not this pair) told this pair were suitable for hard mud in summer! As buying in November was hardly likely to be buying them for use in summer! Nothing's website to say only for summer use,
. Had it stated not to use on astro wouldn'thave bought them as all academy kids use astro to training inter. Sonia's using state of the art 3G, boots should be able to cope with one hrs use. Prodirect very unhelpful, made up reasons why it was son's fault,none of which were on website. I the end they just sent the faulty boots back to me and will not answer emails. Will never buy from them again and would warn others robe very wary of buying expensive boots. Ensure that you have in wriing thattheboots you want are suitable for the purpose you want the as if there areanyproblems they will wriggle out of assisting you. Boots purchased were Pantofola d'Oro Lazzarini D'Oro. Gold/ black.

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