Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Amazing technical support response times.”

Written on: 10/01/2013 by AraneaCreationsLtd (1 review written)

I have been using 1and1 for more years than I can remember, but when it came to technical support, response time were slow or you had to speak to someone who's first language wasn't English.

So late last year I decide it was about time to look around for a supplier who had UK based support.

First first company I tested and started to transfer across to was 123-reg. Though their support and response times were better than 1and1 I was getting very frustrated that 1 issue could take days to resolve, with responds coming every 12 or so hours.

So with this frustration I started looking again. Via this site I came across Unlimited Web Hosting.

Initially I gave them a phone call, but at the time there was no one available to answer my questions, but the lady I spoke to said she would get someone to call me back asap.

Within half an hour I had a phone call back and they answered all my questions, so I took the decision to try them out on their Reseller Package. Which was about £20 cheaper than anyone else.

Since then I have had a few issues most recently with an installation of Slideshowpro, but WOW to say their support is amazing would be an understatement. From creating a support ticket they pretty much every time respond within minutes if not seconds. How can they do that??? Oh and that's night or day!

My issue with Slideshowpro was a complicated security issue, but from start to finish the whole issue was resolved in super fast time.

Ticket created - 09.14
Response - 09.16
My reply - 09.23
Response - 09.37
My reply - 09.54
Response - 09.58
My reply - 10.00
Response - 10.01
Problem resolved

I can't recommend Unlimited Web Hosting more highly. They are UK based, the have great customer service and amazing support.

Thank you Unlimited Web Hosting for everything!

Was this review helpful? 0 0