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“This company should be prosecuted!”

written by tzevaf on 09/01/2013

I ordered candy delivered for a specific date. The order never shipped. I contacted the company and they said it was a Christmas delay (even though Christmas was over 2 weeks away). I told them that orders shouldn't be delayed when a specific delivery date is chosen, that the person who should have received the candy had already left the country, and that I wanted a refund. They refused to give me a refund and said that they would deliver the candy. I again said they couldn't because the person was no longer in the country. This fighting went back and forth through the company's e-mail system for about 2 weeks. I finally by-passed the company completely and went through Money Bookers (www(dot)moneybookers(dot)com, 1-800-238-9984), since they are who actually processes purchases for Germany Flower Shop and charged my credit card. Money Bookers is in New York and has an actual phone number and customer service. I was put in touch with the department that handles cases when services purchased weren't rendered (as in my case). They listened to my complaint and asked if I still wanted the candy. I said no and asked for my money back. They said that they would follow-up with an e-mail to me confirming my complaint, contact Germany Flower Shop for their side of the story, and make a determination within 5 business days. Big shock - Germany Flower Shop never responded to Money Bookers (pretty stupid). Money Bookers found in my favor and refunded my entire purchase directly to my credit card. I am so pleased with Money Bookers. More people need to contact Money Bookers. Maybe if people complained more, Money Bookers would stop doing business with Germany Flower Shop, hopefully shutting down such a fraudulent company.