Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Non existant customer service”

Written on: 04/01/2013

OK, the flight got us from A-to-B, but everything else was just terrible. Air Asia have the most rude ground staff I've ever encountered in 35 years of flying around the world. I did follow up my complaints as soon as I returned by email (since that's the only way to complain), straight away I get an automated response saying I will get a reply in the next 5 days. Some 24 days I finally get a 'canned' response not even addressing by complaints - it just explained AirAsia company policy. You can't even reply to the email since it's sent for a 'no-reply' email address!!
Common sense and customer care just doesn't exist at AirAsia

Was this review helpful? 0 0