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“Cartrawler changes policy afterwards”

written by hyronimus on 03/01/2013

I Hired a car on Ibiza through Cartrawler, as i was only there for 6 days on business i wanted to pay my own petrol instead of buying the whole tank. They provided me, but on Ibiza Europcar denied me this, saying this was not their policy and therefore not their problem.I could buy the petrol or i would not get my car that i already paid for. I contacted Cartrawler, they advised me to buy the full tank of 87 euro and fill in a formal complaint afterwards.. As i needed a car and i had no other choice, and because i felt safe regarding the fuel, i followed their advice. Now, being back, they claim there is a different fuel policy than there is on my contract that i have at home, and they will not pay me back my extra fuel costs. Terrible company with no respect towards their customers and no inclination to resolve a problem. I hire multiple cars each year but i will never be back with either Cartrawler or Europcar!