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“disappoointed”

written by housecooker on 02/01/2013

I purchased a wok from Activeconcepts on line on April, 2011. It was very happy to use it at the beginning, but started from last few months, it started to stick since there is some residues that I could not clean up even I tried shock treatment. After I contacted the customer services, they told me no free change since it is due to lack of maintenance. I have to pay over $250 to get another new back. Although this products has twenty year guaranty , but one sentence " due to lack of maintenance" could let the twenty years guaranty become nothing. I felt that I was cheated by this company.I was very disappointed at this product, and won't buy again.

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