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“Dissappointing”

written by on 31/12/2012

I have been a BE customer for going on 8 years, It really is a shame that the likes of BE have fallen into the same realms of other ISPs, they once stood out as a premium provider but now they are slowly slipping by the wayside. Originally I was syncing at 16-17Mb, back when they sold their service as "up to 24MB", I'm Now Lucky if I get to 12Mb, but apparently "There isn't any issues" having just upgraded their network. Buffering content is slow on sites like Muzu or YouTube, pages take ages to load at peak times. Yep, BE you truly have become another Plusnet.

The annoying thing with this is that they appear to be completely oblivious or ignorant of the fact and their support staff seemingly have stopped using any sort of intelligence they have had before and now constantly revert to their scripted responses and silly photos of "Master Sockets". This may work for some, but there are a core of technically minded people that they seem to address with the same contempt.

Plagued with constant network issues despite their feigned ignorance, slow (undeniable) browsing, reduction in speeds. I would have once recommended, but no more.

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