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Written on: 31/12/2012

Had a good quote from them for my van insurance which we paid in full at the start of the policy. Sold the van due to change in circumstances with still 3 months left on insurance, wanted to charge £50 cancellation fee and no refund on the remaining months of insurance. We asked for invoice for payment (there was no way i was going to make this easy for them) within a week (over the Christmas holidays) they sent a letter threatening court action if payment wasn't received in the next 7 days (happy christmas to you too!!!). Apparently bank holidays now also count as working days to receive payment. This company is highly unreasonable and pretty much called us liars when we had told them that we had posted the payment. Even when we provided prove of delivery, no apology was made. DO NOT USE. TERRIBLE CUSTOMER SERVICE AND RUDE STAFF.

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