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★★★☆☆
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“Works well after initial hurdles”

written by Kirillius on 31/12/2012

After passing quite a few initial hurdles it works quite well.
Speed is good and mostly consistent apart from some occasional busy days like on public holidays.

Had initial problems with setup as a I didn't have a phone socket:
Signed up with them telling them I needed a socket.
They sent me the router and sent me a message saying everything is ready and active.
Called them again saying I still didn't have a socket.
They booked a time to send a BT engineer.
BT engineer came and did something on the exchange but never came by the flat to install a socket (I was waiting for him all day!)
Called them AGAIN saying I needed a socket and booked another time.
BT came the day before the arranged date when I was not home.
Called them again to rearrange!
BT engineer finally came on the arranged date and installed a socket after which everything was finally fine and working.

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