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“I was sent a used jacket”

Written on: 19/12/2012

I ordered a Northface parka (amongst other items). I was delighted with the very quick dispatch & delivery (faultless) but I was DISGUSTED to find they had sent me a well worn jacket - the cuffs were bobbley & there were lots of short white dog hairs trapped in the cuffs. The customer services guy was efficient but I wasn't offered an explanation, a discount or even a refund of my original postage.

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