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“appaling !!!!”

Written on: 16/12/2012

i ordered a gold bangle for my grandsons first christmas in december 2010,
did'nt get it for christmas, we had severe snow so put that down to the lateness of delivery, it did eventually arrive it was not suitable, agreed to
have a refund,up to this point i was in contact with them and they seemed fine.
however sent the bangle back, i did not receive a refund and they kept the bangle, altogether they had over £300.
tried to get in touch, phone always engaged, no answers to emails.
how can they get away with this, they should be on watch dog or something similar.

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