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“Terrible Moonpig Service! - Funky Pigeon Much Better!!”

Written on: 14/12/2012 by laurenbuckley (1 review written)

I placed an order for a card for a relative's birthday on Monday 10th December 2012, I was reassured via e-mail that it would be delivered by Thursday 13th December 2012. But on the 13th December the card still was not here so I called the customer services and they reassured me that it would be here on the Friday 14th December the latest. But yet again when Friday came around nothing was here, the service and communication from Moonpig was ridiculous to say the least and the online status of your order on your account is useless, as it does not tell you the estimated delivery date only if it has left Moonpig or not. I ordered a card the same day off Funky Pigeon about 15 minutes before I did off Moonpig and it was here on Wednesday 12th with clear communication from the customer service. I highly recommend Funky Pigeon to get your cards delivered to you on time! Moonpig are useless when you rely on a timely delivery!!

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