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“Avoid Digital Rev - Their 14-day returns policy sucks”

written by Zepp2010 on 14/12/2012

I bought a camera from DigitalRev for £1900. It was supposed to be sent by DHL and I'd have to sign for it. I was out when it arrived, so they just left it on the doorstep! The packaging was inadequate (bubble-wrap and DHL's plastic bag). When I opened it, all the corners of the packaging had severe dents.

I looked into returning the camera based on their 14-day, no questions asked policy. You then find that a 15% restocking fee will be charged if the packaging is damaged (£289.35 in this case). You are also responsible for the cost of posting it back (to Hong Kong) and making sure it is adequately insured (cheapest price was £149.35)

I could include a note about the inadequate packaging and subsequent damage, but I run the risk of my not being believed and having to pay the re-stocking fee.

In sort, I'm forced to keep the camera or face a likely £440 cost to return it.

I would seriously look at whom I'm buying from in the future. Stick with a UK company - they may not be able to compete with Hong Kong, but at least they must abide by the Distance Selling Regs, and returning an item would be less expensive.