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“Misleading services”

Written on: 12/12/2012 by maksteel (1 review written)

I joined 1and1 as they had some services which I wanted to use for my company. On joining, I quickly discovered that their services were available but not able to be used in any way. All settings are restricted and trying to personalize anything for your company, even down to a logo was not possible unless you install and configure everything yourself and only then do you begin to discover that their servers are not what they should be.

I have been working with their customer service teams for weeks trying to get problems resolved, without any luck. Eventually I had given up on trying to get things working and so cancelled the contract. At which point, they refused to let me cancel as I had passed 20 or so days of service, regardless of all that time being spent trying to resolve their issues.

I would recommend anyone to use any other service rather than these cowboys.

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