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Written on: 11/12/2012

Recently made a claim for my 10 year old Golden Retriever who had treatment for an ear infection. My claim was declined, and I was made to feel like a criminal because I had not disclosed that a similar infection had occurred when she was 6 months old. I phoned the 0845 number and spoke to a human machine who constantly repeated herself and never answered a question. I was told in medical terms my dogs history and when I asked what they meant had to wait for a time to get the layman's explanation. It would seem that Petplan class an ear infection as an illness or injury!!!! Considering the premium of £371 (£75 excess plus 20%) is more than it costs to insure my car, van or house I am turning down their GENEROUS offer to allow the policy to continue with an ever decreasing cover. Not a bad deal for someone!

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