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“Next day delivery doesnt mean next day!!! VERY RUDE TOO!”

written by lynda2q3 on 05/12/2012

I ordered yesterday and paid £6.50 next day delivery - it didn't come!

Apparently next day delivery means they post it the day AFTER you have paid for it!! I think they need to look up what next day delivery means! so you get it in two days time!

I emailed support as they DONT supply a phone number

Support was very rude and 'told me off' for saying I wasn't happy (apparently that's offensive)

They refused to give me the tracking information and SD number!

There is so many good craft shops out there I need not use them again!!


This is the response I got from them:

I sent the following;

Here is my order details. (below)

Well it's not here and I'm not happy!!! Please provide tracking information and the SD number so I can ring my local sorting office.

You should refund the postage or get it to me TODAY!

and this is the unhelpful and rude response I got.

Hi

Thanks for your email but your tone is completely unacceptable – especially as this is your error.

I suggest they need more training in how to deal with a complaint!

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