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“Car Hire ~ Dusseldorf Airport 29/11/12--2/12/12”

Written on: 04/12/2012

I have used this company (Car 2000 car rentals) many times and they are very good (I use Dusseldorf Airport particularly) however my complaint is not so much about the company but as the drop off arrangements at the airport, which were quite frankly appalling. There must have been approx 75-100 cars in the drop off bay and approx 15-20 cars waiting to be dropped off by customers. The staff themselves did seem to know what they were doing (there was a lot of shouting and waving of arms, but they was about it) in the end I was just told to leave my car with the keys in it. I don’t know what it is at Dusseldorf, they keep changing the system, and the last two occasion I have had to take to the specific company (Avis,Hertz etc)drop off bay, now they have change to a 'communal' drop off location (they had the system some two years ago, then changed it) I would describe the whole situation as chaotic. Come on get a grip!!!!!! (The car hire company was Hertz)

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