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“DISGUSTING SERVICE! Read on..........”

Written on: 03/12/2012

Here is my conversation with this terrible company regarding a faulty head unit i received. Deal with Dynamic Sounds and you too could be treated like rubbish:

After being wound up by Dynamic Sounds over the phone I returned the faulty head unit and sent the following message:

Dear sir or madam
Following my telephone conversation with [name removed] today I am returning the Alpine head unit, with aerial in the exact condition it was received: The USB extension (male end) is crushed on the metal part, the rubber USB socket on the actual head unit has marks and looks distorted (only cosmetic it would seem yet far from what I'd expect from Alpine), and the DAB aerial which I was told would be the genuine Alpine one was a cheaper alternative. The Royal Mail tracking number for the return parcel is ZW955313935GB (this cost me £24.50 to return and insure it for the value of £250). I look forward to a speedy refund on my Paypal payment in full for the incorrectly supplied and damaged goods.
Kindest regards

I got my refund but no return postage cost so I wrote the following:

Hello again.
I got the initial payment refunded and it has now finally cleared in my bank account but have no money back for the return shipping costs. As the goods did not develop a fault but was actually delivered faulty I would like the £24.50 paid to me as soon as possible. I don't want to open a Paypal dispute but will be forced to if I get no reply / refund. I will give it until this time tomorrow to hear from you.
Kind regards

Here was the reply from Dynamic Sounds:

I never said that we would pay for the return shipping costs. The goods were correctly supplied to you and the aerial supplied was what Alpine supply us with the stereo. The lead was not crushed as you stated.
Please see our returns policy which you agree to when placing an order on our website.

To which I replied:

Very funny,
I have dealt with my fair share of unpleasant individuals in the past which is why I always take photos of the damaged goods before sending them back...
I was well aware of the wording on your website yet thought you might redeem yourself and do the honest thing, pigs might fly eh!
Attached are 3 pictures which prove you are LYING TO ME and the cabling WAS DAMAGED!
ICE winner 2012..... Well at least that's given me a laugh.
Paypal case opened........................................

Their response was:

Yes we deal with UNPLEASANT individuals also hence we check all our items before we dispatch them! So all I can presume YOU damaged the item or it got damaged in transit but there was no damage to the box!
YES PIGS DO FLY so GOOD LUCK with the paypal dispute. Thats given me something to chuckle about ! haha

My final message to them was:

But you said the Lead was not crushed.... now you admit it is. I rest my case! Good luck treating people this way. This conversation will be read by many.

And the final sarcy message back from Retailer of the year was:

good luck mate... you didn't get your way!

So there you have it.... Sorry it was long winded but I wanted to tell you all about my thrilling experience. Make your own mind up if you want to use *cough* retailer of the year *cough* or give your money to a company that handles problems in a more mature manner.

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