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“Rude Customer Service”

written by on 01/12/2012

Going to Abbey Bridal in September 2012 was one of the most humiliating experiences in my life. I had a small list of dresses that I liked the most and all I wanted was to try them on. My simple wish was not fulfilled! The assistant I was assigned told me she would not put me into a dress they cannot order within certain time frame. I was flexible with my wedding date but was still not allowed to try those dresses even though they had them all available in the store! All she had to do was to bring them!
The whole time they made me feel like I was a cheap window shopper who would later on buy the dress online instead. This was said to me indirectly at the very beginning.
After my persuasion, the lady let me try on 2 of the dresses I picked, however, she kept on commenting how they did not fit me at all and how bad they looked on me.
When asked how much my budget was, she started to push me into cheap dressed even though I told her I was flexible with the budget and if there was a dress that would fit me nicely I would not mind paying a lot more.
I won’t forget how I was told that my problem was the wedding date that I picked. I don’t find it as a PROBLEM at all, actually that day is supposed to be the happiest day in my life and I surely won’t let anyone speaking of my wedding day as a problem!
I was brought one of another random dresses to try on and when I refused and pointed at a dress that I wanted to try on instead, I was informed that my time has run out...
When leaving, I was given a leaflet with a code of the dress I liked most. Excuse me!? I clearly said I did not like any of the dresses on that day, so had no idea which dress the code belonged to.
I was very much disappointed by the way they treat a customer without any personal touch in Abbey Bridal. It is a shame that such beautiful dresses are being sold by unhelpful and rude staff like I experienced few months ago. I ended up buying my dream dress somewhere else and it was the best decision I could make.