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“free cancellation policy has too many loop holes.”

Written on: 30/11/2012

Hotel le relais st charles cancelled my booking so many times after accepting it and when my client got to the hotel in Paris ,they were told that , i used fake credit card details!!!! how can i do that when the booking was meant to be a reservation only? the cancellation policy of 1 day before check in was not observed and on top of that they caused a litigation from my client.i have lost that client due to the inadequate business relationship details you have with some hotels,please do cement all loopholes to avoid issues like this.
Best Regards
Oluwashanu John Afe

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