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“Service OK, but not great”

Written on: 25/11/2012 by Martinfg (1 review written)

Prices are v competitive, but it was a few days before I received email confirmation of my order. When this came I replied saying I needed delivery within 6 days. There was no reply to this and receiving only one part of the order the next day, I phoned the following day and was told that the remaining item would be sent by standard parcel post that day, which would mean there was only an evens chance it would arrive before I went away... I had to suggest upgrading the delivery service myself [for which I paid extra]as it didn't seem to occur to the person I was speaking to on the phone. The package arrived the next morning.

Both products were in good condition and as described.

It all worked out well in the end, but I would expect better from a company that describes itself as 'fanatical about service'!

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