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“Terrible Service & Staff That Dont Listen”

Written on: 21/11/2012 by WirralTalk (1 review written)

Well Wirral Talk moved to E UK Host for a short period a few weeks ago and OMG what a nightmare it was. The hosting in general was ok but there security is terrible and any slight attacks to websites there servers cannot stand and at one point there server was down for two days without even stating that it was down on there status page.

The staff at this company are polite but OMG they do not listen at all, even if you go to management they still don't listen.
At one point when there server was down i asked what the problem was because nothing was showing on there status page and i received a reply saying take a look at our status page the server is down, so i said no the status page says resolved and again they said check the status page its just like talking to a robot.

I even had my own IP blocked many of times due to my computer email client searching for emails every 15 minutes this was looked into by management and even though they said it had been fixed it hadn't.

I then requested a refund and cancellation of my account under the 30 day money back guarantee and after monitoring the ticket i opened i found someone changed the department from "billing" to "feedback" and i replied to myself a few times stating that i will take this to a small claims court and they will then have to pay costs. Which funnily enough i received a reply from a female stating to be the owner saying "please confirm you want to to cancel" and she said the feedback department is not monitored 24/7 7 days a week which i had to repeat yet again "no this was changed by a member of your team".

So i mentioned the small claims court again to be asked yet again "please confirm you want to cancel" OMG twice now i have told them i want to cancel and receive a refund and she had also said "as i have previously told you our feedback isn't monitored"

As you can see round and round in circles confirming and saying the same thing all because not one of there staff listen.
So now i have confirmed twice now and still not received a refund.

So this continues...

Can i also add that after member receive help from each advisor they ask some people to leave good feedback on here and to mention there name so most of the reviews on here arnt genuine there actually being asked to do it and mention staff names.

Me personally i think its only one member of staff working on the live chat and using different names because they all speak and say the same things. A lot of falseness to it and the CEO isnt interested either when i contacted him.

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