written by agile on 21/11/2012
I called to try to get a replacement debit card as mine had been destroyed by the bank branch.
I was promised that the pin and card would BOTH be posted to my home address!
The pin arrived but NOT the card. On enquiring I was told that the card had not been sent to my address as I was advised but to the branch but as not collected had been destroyed!
Now HSBC refuse to replace the card. Now I am going to have to complain to the Banking Ombudsman as HSBC refuse to take any interest !