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★☆☆☆☆

“Avoid - No respect for customers whatsoever”

written by Johnsheep on 17/11/2012

Have used them twice and didn't learn from my first experience. Paid for an upgrade on the car hire. Both times did not get the vehicle I paid for. The first time I thought this may have been miss comunication as hire was in Malta. However hired through them for car at Heathrow. Was not given car grade I hired, infact was given a tiny Fiat. Complained this time, Was asked to send paperwork, which you would presume they would have, which I supplied. Then asked for copy of my Credit Card statement as proof of hire....and on and on. Imposible to deal with when you have a complaint. Sincerely they do not care whatsoever about service, customers or complaints. I will never use them again, safer to book direct with car hire companies and searh for your own excess insurance. Shocking treatment tocustomers, however the only way to make them see this is not to use them.

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