Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Upsold on Silver service!”

Written on: 13/11/2012

I put two bikes in for a service in a West London Branch. The bikes were then outsourced to another service shop for the services. I received a call from the service shop with an update on the bikes. I was informed that I would need new brake blocks on bike 1 and a new chain. I was happy about the new chain but felt my brake blocks were fine (I can replace them myself anyway). I was informed that the service wouldn't go ahead unless I bought the brake blocks which I felt was a bit petulant. I am not putting the bike in for a car MOT! and its up to me if I want to buy the parts.

Bike 2 which I knew needed its front wheel straightened out, a new wheel at most was quoted for a £192 repair for what I dont know!

I only took the bikes in for a service. I didn't proceed with any of the work as I felt their attitude was terrible and my gut feeling was that I was being sold a lot more than I needed. Its unfortunate as I have put my bikes into Evans cycles in the past and have found their advice and quotes believable and fair.

Was this review helpful? 0 0