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Written on: 30/10/2012 by gailymouse (1 review written)

Spent almost £500.00 on coat which although they told me was in stock and dispatched never arrived. Apparently it went missing and was returned to the warehouse. I asked for it to be resent and they could not do it.WHY??? Did it ever exist???.They took my money and I had to wait over 3 weeks for a refund. Nice interest for them!!! Although their customer service department were very pleasant they appear to be reading from a script and keep their customers waiting for as long as possible for a refund. I have reported their behaviour to Trading Standards. I will never order from them again and have deleted them from my mail.

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