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★☆☆☆☆

“Good products - but don't expect to return anything!”

written by michaelsowa on 30/10/2012

I placed an order for two items for my wifes birthday. Website great and products good at reasonable prices. Items arrived in acceptable times. However when the time came for my wife to unwrap the presents unfortunately one of the items were the wrong size for her. I just needed a size larger. I contacted BooHoo to return the item and they accepted the return. When I went to pack the item to send it back I then made the discovery that there was no option for an exchange. So I wrote a note included with the return to just exchange for the larger version.

I was told later that "I’m afraid that we are unable to offer exchanges or store credit for specific products at the moment, although this is something that we are currently looking to introduce soon."

The issue with this is that I used a discount code on my original order. BooHoo wanted me to re-order the larger item as a new order but they would not honour the original price. So simply to exchange the item for a larger size would now cost me 20% extra. I tried to get them to see sense but they would not budge. In the end I found another 20% voucher code and used that to re-order. But I think its worth noting that I thought it was very unfair that they would not honour the original price for an exchange because their systems are not setup for exchanges at this time.

Also I later had reason to return another item, unused as it was too large for my wife. I contacted them but got no response.

To summarise - decent products but poor customer service should you need it fall back on it.

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