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“Excellent experience from start to finish”

Written on: 28/10/2012 by KarenMcNic (1 review written)

We had visited the showroom previously to just take a look on a shopping day out so when we decided we wanted a new kitchen , Kutchenhaus was one of the places we remembered as having a good selection. We were met with jolly staff who gave you space to browse without being 'in your face' and trying to get that sale! When we were ready, Vicky was there to answer all our questions. She appeared very knowledgable in the product she was wanting to sell which was not our experience in some of the other kitchen showrooms we visited. From the outset we were informed of the time it would take to design and order, so we were under no illusion that it could be delivered immediately.
A design appointment was made and we met Jay who was very good at putting our requirements onto paper and showing us the 3D models. He was also very good at offering advice when we were not too sure and work arounds where we saw problems. Jay was also very good at mediating between partner disputes over product choices :-)
We got the kitchen and most of the appliances at a price we were happy with.
So, with the design completed and accepted we paid and awaited delivery instructions.
A phone call and email advised us the kitchen was ready and a delivery date was suggested. The date did not suit us and we asked for a more preferable date and time. This was accommodated with no fuss at all.
The delivery guys were quick, professional and very helpful. A phone call before they arrived was appreciated.
We employed a private joiner to install the kitchen. During installation he regularly commented on the sturdy construction and quality of the kitchen. Minor snags we encountered we're dealt with swiftly and efficiently by Vicky, Tammy and John at Kutchenhaus.
We are extremely happy with the whole experience and wouldn't hesitate to recommend.

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