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“Lost item procedure is beyond a joke!”

Written on: 22/10/2012 by Disgruntled78 (1 review written)

I purchased an item from JD Sports on the 10th of this month and today is the 22nd and I still havn't received it. I spoke to customer services 3 times this past week to chase the item and spoke to a girl Sunday who put me on hold and then rang the delivery company they used which I believe was Hermes. The delivery company 'didn't know' where the parcel was and the tracking number supplied to me stated it was out for delivery since the 12th. I asked for a replacement or a refund as this was meant to be a present and was told that they couldn't do anything until I had filled a form in which they will send me. Then I have to send it back before an investigation takes place. Ridiculous. Basically over a week later I have paid for an item I havn't received and am out of pocket. The item is too late for the persons birthday now and I am extremely upset with their handling and their procedure. I feel like I'm being accused of stealing the item as they won't do anything until they have this form sent back to them. I'm not even confident this will be sent to me within the next few days let alone within the week. All in all I will never use JD Sports again for anything. Worst customer service I have ever encountered and in todays internet age I don't think their so called procedure has any place. I'm also mystified as to why the item even has a tracking number if it can't even be confidently tracked by JD or Hermes as to whether it has been delivered or not.

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