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“Disappointing service, somewhere I would not recommend!”

written by on 22/10/2012

I decided to get an appointment at Zomo Couture having looked on line at their collections and reading reviews on here. To say we were greeted warmly & made to feel welcome would be a massive exaggeration! We were not even spoken to upon our arrival, left to stand in the front of the shop, hard to call it a reception area as it was so small. We were then silently escorted through to the seating area & told to sit. There were then several books of dresses put in front of us...again without comment. At this time there were other people in the shop trying on flower girl dresses around us. We looked through the collections in the books & chose the ones I would try. Next the person who was to oversee my appointment approached us, she sat down & asked which of us was getting married & I said me. She then said they did not actually have many of the dresses in the books we had been left with as these were the 2013 collection, there had been no mention of this before. I then told her which styles I was interested in trying on, only 2 of which they had. I tried on these dresses & my CBM then asked if there were any similar to the one I liked, the assistant went reluctantly to get another dress. Having tried this one on I was informed to put my clothes back on. During this time the next appointment had arrived 15 minutes early for her appointment & been told to come back later. The whole experience thankfully only lasted 30 mins. Having been to 2 other wedding dress shops without by CBM I was deeply embarrassed by the way we were treated but felt I couldn't walk out as she had come down from Nottingham especially. A massive disappointment and not the service I feel any Bride to be deserves! The real shame of this is that the dresses the shop stocks are nice, just the environment inside the shop and the service we received did not inspire me to buy my dress from them.