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“Wow, impressed by the service !!”

written by Macwoo on 22/10/2012

Great website, informative and easy to use. Booking made 4 mts in advance for travel Mykonos to Santorini on afternoon Sea Jets service. Approx 36 prior to departure from New Zealand, Sea Jets left a voice message during the night to say sailing had been cancelled - no alternative service offered but asked us to call them. Chose to go back through Ferriesingreece.com to try and secure another sailing for the same day with any ferry company. Sent them an email bearing in mind a 10 hour time difference. They immediately responded by transfering to another Sea Jets sailing mid-morning at no cost and emailed us back with a new confirmation, a concise covering email and the electronic receipt with instructions where to uplift the new tickets from, and all this was done within a 24hr period so when we left NZ, we had peace of mind that there were no ugly suprises on arrival. Very Very impressed with the customer service of Ferriesingreece.com, and the speed and ownership they displayed with our last minute cancellation, and working within our tight timeframes for a happy resolve to a last minute potential nightmare. They are tops !!!