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“Great Service, second to none”

Written on: 19/10/2012

I've bought from this shop often and have always found them friendly and helpful with good prices. But there's more to this shop's charm then that.

Browsing the site looking for lighters I noticed that instead of just the usual manufacturer's hyperbole, Black Swan Shop also give their own views on the lighters and which are most reliable. When phoning them for advice on this they were very helpful and very knowledgeable. With their advice I felt confident enough and made a wise choice, having known nothing on the subject before. It was like having the advice of a trusted friend, I got honest advice, not salesmanship.
Their site also very usefully features buying guides and pages on how to troubel shoot lighters etc, invaluable, frank and very informative.
I know that if I want extremely good value for money, honest advice and great, speedy service, this is the tobacconist with whom I'll shop.

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