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“car was not at the airport”

Written on: 19/10/2012 by barakobama (2 reviews written)

We used this site to book a car for collection at Murcia airport. We were travelling with two small children.The only mid size car they had was from a firm called solmar. The instructions from fastcarhire told us to "follow the signs to solmar" upon arrival.
But solmar does not have an office or desk at Murcia airport, it is several miles away in San Xavier.
We were completely misled by this site.

No one from Solmar met us at the airport and we had to get assistance from another company who rang them for us,as the number on our fastcarhire booking form was not answered.
Solmar arrived at the airport 40 minutes later and we had to travel in the solmar minibus to san xavier to pick up the car.

either solmar misled fastcarhire and I'm the first to complain, of fastcarhire know that this is not an airport based firm and chose to mislead me.

I complained to fastcarhire but no response.

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