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“No trip availability on Groupon deal on first day of...”

Written on: 18/10/2012

A deal was offered to go to a Christmas market in Germany to Cologne, Berlin, or Frankfurt. Upon purchasing the deal I contacted Clearsky Holidays to book the trip for four of us. The agent knew of the deal, but not the specific hotel that was included. When asking for specific dates I was informed that there are no direct flights available on the dates listed in the advert and the only flight times would arrive at 23:30 on the first night, departing early in the morning on the second day. The deal for 2 nights/days for a weekend at the Christmas markets therefore only gives 1 day in the city with a very late arrival and early departure. To get even an indirect flight on the Friday I would have had to pay surcharges which was not mentioned in the advert. The Groupon advert specifically indicated Friday departures for the trip.

I was then offered a Monday / Tuesday flight for my weekend trip. I contacted the travel agent by 1pm on the first day of a 7 day offer.

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