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“Poor customer service”

Written on: 15/10/2012 by coffeejunkie (1 review written)

Don't go to the Richmond branch!

I used to be a local going here every day for my daily dose of coffee. The coffee compared to the likes of Starbucks and Costa is far better quality however and very unfortuantely it's greeted by very poor customer service. Lately it has further deterioated to intolerable.

The manager allows queue skipping during a rush hour mornings and jokes 'If you don't like it, I'll send you the end of the queue!'

I'd rather go to Starbucks for a coffee than be treated like that.

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