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“Still waiting for refund!!”

Written on: 15/10/2012

Customer number - 939655

Well, what can I say!! The service I have received has got to the worse I have ever seen!! I purchased several parts from this company which did not arrive on time for starters! This was not such a major problem, the problem was when I took the parts to the garage they told me they were not the correct ones! I contacted the company who told me to send them back for a full refund!!! Even though it was their mistake I had to pay the postage charges to return it back to them and I also paid for them to be delivered to me which was not cheep due to the weight of the items and you would think they would have a free post address if the mistake was theirs.

They received the parts and said I would get my refund of €800!! to this day I have not received anything!! This has been going on now for over 6 weeks.

They keep sending me message's asking for my IBAN info which I have given to them at least five time and still I have received the refund and still they keep asking me for the same information. Why they cant just do the refund direct to the card I made the purchase with! They have all my card details along with my bank IBAN details and still I have not received my refund.

I have called so many times and like most of reviews I have seen the customer service staff are so rude and then put down the phone before anything is resolved! Then I have to call back, again adding addition costs to my phone bill as the phone number is a premium rate number and the company make a good profit on all the calls! I think that's why it takes so long to get a refund as they want you to keep calling them so they can make a profit on you!

I ask the customer service for another contact number for their head office only to told there head office does not have a phone number!! That's very strange that a company as big as them do not have a head office phone number!! I am sure they do so if there is anyone out there who has it please can you post it as I have looked on line! with phone companies etc. and can not find one!! They do a good job of avoiding their unhappy customers!!

I have seen that mister auto monitor this site so if there is a manager out there that can help then please contact me , I have left my customer number on this post so you know who I am.

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