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Review Number	1719067
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“Problem sorted in 3 hours”

written by zolotaya on 09/10/2012

The standard ecommerce package recommend that orders are confirmed before payment. In my experience some customers think they don't have to pay once they receive confirmation, so I was losing sales. 123Support was able to show me how to change the settings, though why they originally recommended otherwise is a mystery to me. Speed of response could be much quicker. A phone number could have solved this in less than a minute.

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“Problem sorted in 3 hours”