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“superb customer service.”

Written on: 03/10/2012

After rigorous research to find actual frames I liked and then price research online I discovered Pret a Voir. Feedback seemed to suggest they offered great service as well as competitive pricing, so I ordered a pair of Oliver Peoples frames with prescription lenses.

Few processes these days go entirely smoothly as was the case here. My new glasses arrived promptly as promised but when I opened the box I was disappointed to find the frames had a warped, almost melted part on one of the eye rims. It's still a mystery as to how this happened as neither I nor Pret A Voir could explain how this had happened.

But this is what truly separates great companies from just good- I emailed Pret A Voir who immediately said to send them back and they would send out a replacement order - no fuss, no long discussions over phone or email. I promptly did this and received my new pair six days later. great service.

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