Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Worst experience ever”

Written on: 01/10/2012

After having read the reviews here I could safely say it looks like Viva Holidays wrote the positive reviews. What the negative reviews say is exactly what I have experienced with them: worst service ever.

I purchased a deal on Groupon to Budapest for 2 people. After sending them my details I was told I’d be contacted in 48/72h. After 2 weeks I still didn’t hear from them. I’ve just called them. They were extremely inefficient and lacking manners. Apparently the flights were sold out and the hotel was fully booked. I was asked to pay first £35, later £20 and with another person I’ve talked to it became £30 per person extra. Their strategy was to say 2 weeks before I’d have had to pay £80 instead. They could not tell me the date in which it became sold out. I spent over 45 minutes on the phone, during 3 different calls that I had to make because they were having problems with the line. They were really not nice, quite rude. I was offered another hotel in a very pushy and unfriendly way.

I asked to cancel the deal since I saw this company could not be trusted at all. They asked me to get in touch with Groupon and once I asked what was the possibility if I could not get a refund they said the deal was at the moment non-refundable but still sent me to contact Groupon! They were just happy I was about to end the call. Luckily Groupon told me I’ll receive a refund.

I’d not recommend this company to anyone. I won’t ever book anything with them again.

Was this review helpful? 0 0