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“Wate of my £399”

written by on 29/09/2012

I recently bought a VAX Rapide V-027. It broke just before I tried to use it for the second time. It would not suck any water in. Called their customer care and said as I do not have the receipt anymore I am not entitled for a free fix!!! Vax recommends you should clean your carpet every 6-12 months but what they mean is make sure you loose your receipt within that time limit. VAX IF YOU ARE READING THIS YOU SHOULD KNOW THAT YOU CAN COPY FROM DYSON BUT CAN NEVER BE RELIABLE LIKE THEM! All I am left it with water all over my room and the customer care was happy to say sorry and then hung up! Brilliant! Ohh Ohh they also offered a £50 charge for it to be fixed after they took my £399. In one sentence: DO NOT BUY VAX.

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