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“Terrible after sales service”

Written on: 24/09/2012 by jazzlord (1 review written)

Paid £1450 for a Genesis bike which turned out to be faulty. It was a Shimano hub gear but they claim that it needs to be repaired by the manufacturer rather than give a replacement!
Still waiting on a replacement part five weeks later. Staff have a couldn't care less attitude.
If you buy online stick to Wiggle or Chain Reaction and avoid Wheelies like the plague!

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